We are less than seven weeks away from our biggest customer event of the year, Salesforce XChange, taking place at Aria Las Vegas May 16-18. It’s our first XChange as part of Salesforce, and this event is going to be bigger and more inspirational than ever! Before we provide a preview of what is shaping up to be an amazing agenda, check out this video for highlights of last year’s XChange in Miami.
Salesforce Einstein, AI-powered intelligence for everyone, will be a featured track this year, with business and technical sessions focused on how retailers can use data and intelligence to create amazing customer experiences that drive sales and create loyal customers. You’ll hear directly from retailers and intelligence experts from across the Commerce Cloud community.
Another major featured track is unified experience. We know that shoppers don’t see channels, they only see your brand. This track will address how retailers can (and in fact, should) deliver a consistent experience across channels, driven by a single real-time view of data on products, prices, promotions, orders, customers, and more. We’ll also feature the new Commerce Cloud Store solution and our enhanced order management capabilities.
Technical tracks include deep dives on the latest Commerce Cloud enhancements, showcasing recent platform innovations and a look at our future direction and roadmap. Led by our product managers and solution architects, we won’t just delve into core commerce, but the latest on Einstein, Commerce Cloud Store, and OMS.
Another track will address how the Salesforce Customer Success Platform, including Marketing Cloud, Service Cloud and Community Cloud, comes together to help you connect with your shoppers in a whole new way.
As always, XChange provides an unparalleled opportunity to connect with your peers. “Circles of Success” roundtables will feature intimate topical discussions. You’ll come away from these sessions with inspiration, new relationships, and loads of information!
Other highlights include Commerce Pacesetter Awards (finalists will be announced next week), Partner awards, and much more.
We will continue to keep you updated as we add new headline speakers, sessions, tracks and, of course, our awesome evening entertainment. We look forward to welcoming you to Las Vegas for our first XChange as Salesforce Commerce Cloud!