As a Principal Success Specialist at Salesforce Commerce Cloud, I spend a lot of time assessing the usability of global brands’ websites, and making recommendations on how they can improve. Specifically, I look at how easy is it to navigate, discover products and get through the checkout process. One mistake I see brands make again and again is that they fail to get the basics right.

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As a Principal Success Specialist at Salesforce Commerce Cloud, I spend a lot of time assessing the usability of global brands’ websites, and making recommendations on how they can improve. Specifically, I look at how easy is it to navigate, discover products and get through the checkout process. One mistake I see brands make again and again is that they fail to get the basics right.

read more