Rick Kenney

About Rick Kenney

Rick is Head of Consumer Insights at Salesforce Commerce Cloud, and a thought leader on data-driven digital commerce trends. Rick spearheaded the Salesforce Shopping Index and pioneered Commerce Cloud’s benchmarking practice, which identifies growth opportunities for clients, while working within the Retail Practice team as Director of Strategic Initiatives and Regional Director of Customer Success. Rick joined the business from e-Dialog (now Zeta Interactive) where he led a portfolio of enterprise retail and media client engagements, and specialized in email contact strategy. Rick holds dual BS degrees from Boston College and an MBA from Babson College.

2016 Year In Review

Each year, we take a look back to see how the previous year transpired, and to provide a resource to help retailers and brands plan for the year ahead. We’ll remember 2016 for a number of milestones that set the stage for the next generation of digital commerce....