Rick Kenney

About Rick Kenney

Rick Kenney is Head of Consumer Insights at Salesforce Commerce Cloud, formerly Demandware, and a thought leader on data-driven digital commerce trends. He pioneered Demandware’s benchmarking practice, which identifies growth opportunities for clients. He spent four years in Demandware’s Retail Practice Group, serving as Director of Strategic Initiatives and Regional Director of Customer Success. Rick joined Demandware from e-Dialog (now ebay Enterprise) where he developed two breakthrough contact strategy methodologies: the Activity Matrix and MOE: Moments of Engagement. Rick holds dual BS degrees from Boston College and an MBA from Babson College.

2016 Year In Review

2016 Year In Review

Each year, we take a look back to see how the previous year transpired, and to provide a resource to help retailers and brands plan for the year ahead. We’ll remember 2016 for a number of milestones that set the stage for the next generation of digital commerce....